Contact

The fastest way to reach us depends on what you need. If you're new or have a general question, use the form below. If you're an existing client or need to route to a specific team, open a ticket directly.

Send a message

Send a message

Name

Email

Subject Select a subject Sales / Pre-Sales Technical Support Billing Security Incident Abuse / Trust & Safety Partnership / Reseller Enquiry Legal / Compliance Other

Message

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Tickets

Open a ticket directly

Choose the department that best fits your enquiry. No login required for public submissions.

Sales / Pre-Sales Open Security Incidents Open Abuse / Trust & Safety Open Partnerships / Resellers / Affiliates Open Legal / Compliance / Policy Open General Support / Other Open

Existing clients: 24/7 support via client portal.

New enquiries: responded to within one business day.

Existing clients: log in to the client portal to access the full list of support departments and priority routing — open ticket centre.

Email

support@bit.foo

Email routes into the same ticket system, and replies will include your ticket number.