About Bitfoo
Bitfoo exists because too many hosting providers have made the same trade-off: scale the customer count, shrink the support quality, and hope nobody notices the servers are overloaded until it's time to renew at triple the introductory rate.
We built Bitfoo to be the hosting provider we wanted to use. Real hardware specs on every plan. Pricing that stays the same at renewal. Support from people who understand what's actually running on the server. No vendor stitching across four different providers to get a domain, hosting with custom domain email, and an SSL certificate — it's all here, in one place, managed from one portal.
The infrastructure runs on AMD Ryzen processors, DDR5 RAM, and NVMe SSD storage. Not because those are impressive-sounding words — but because they deliver measurably faster performance than the alternatives. Shared hosting runs on LiteSpeed. VPS plans use KVM virtualization with dedicated resources. Every plan includes daily backups and free SSL.
Infrastructure locations
Servers are deployed across multiple locations in North America, Europe, and Asia-Pacific. The specific facilities available to you are shown at order time. If data residency matters for your use case — specific country, jurisdiction, or regulatory requirement — get in touch before ordering and we'll confirm what's available.
- 📍 North America — East
- 📍 North America — West
- 📍 Europe
- 📍 Asia-Pacific
How we operate
- Prices that don't change at renewal.
- Specs that mean what they say — no "up to" language.
- Support from someone who understands servers.
- If we can't do something well, we don't offer it yet.
- 99.9% uptime SLA on all plans. The current status is public and verifiable.
- When something needs attention, open a ticket through the client portal. Support is handled by people who work on the infrastructure.
What customers say
"Migrated three client sites over from a large shared host. Setup was straightforward, everything's been stable, and I haven't had to explain an unexpected invoice to a client since."
"We run a SaaS product on a Bitfoo VPS. The specs are real — we're not competing with 200 other tenants for CPU. Worth it."
"Finally switched away from a host I'd been making excuses for for three years. Setup was quick, DNS propagated cleanly, and the DirectAdmin panel is exactly what I expected. Nothing surprised me — and after my last host, that's a compliment."
What we don't do
Some things in this industry are so common they've become accepted. We'd rather be clear about where we stand.
- No introductory pricing that doubles or triples at renewal.
- No overselling — we don't put 400 accounts on a server rated for 40.
- No upsell calls, no "account manager" check-ins designed to sell you something.
- No bundling add-ons you didn't ask for into your cart at checkout.
- No vague "unlimited" plans. Every plan has real, published limits.
- No support team reading from a script. If the answer isn't known, we say so and find it.
Common questions
Where is Bitfoo based?
Bitfoo LLC is incorporated and operated in the United States. Support, billing, and infrastructure management are all handled in-house.
How long has Bitfoo been operating?
Bitfoo was founded in 2024. The platform was built deliberately — real hardware specifications, pricing that holds at renewal, and support designed to stay consistent as the company grows.
What's included in every plan?
Daily backups, free Let's Encrypt SSL, NVMe SSD storage, and a 99.9% uptime SLA. The full specifications for every plan are published on the pricing page — no "up to" language, no hidden allocations.
Can I reach a real person when something goes wrong?
Yes. Support is handled by people who work on the infrastructure. Open a ticket through the client portal and someone who knows the infrastructure will respond. If the answer to your question isn't immediately known, we say so and find it.
Do you lock customers into contracts?
No. All plans are available on monthly billing. You can upgrade, downgrade, or cancel at any time. No cancellation fees.
Bitfoo is a registered LLC, incorporated in the United States in 2024.